Refund Policy
This Refund Policy explains the conditions under which refunds may be requested and processed for services purchased through NaijaFunded.
Important Notice
By purchasing any challenge, evaluation program, or service from NaijaFunded, you acknowledge and agree to this Refund Policy.
Challenge Purchases
Once a challenge account has been issued and the account credentials have been generated or delivered, the purchase is considered consumed and is generally not eligible for a refund.
Unused Purchases
Refund requests for purchases that have not yet been activated, issued, or processed may be considered on a case-by-case basis at the sole discretion of NaijaFunded.
Duplicate Payments
If a customer is charged more than once for the same order due to a payment processing error, the duplicate payment may be refunded after verification.
Fraudulent Activity
Refunds will not be granted for accounts suspended, terminated, or restricted due to violations of our Terms & Conditions, trading rules, fraudulent activity, abuse, or misconduct.
Technical Issues
In the event of a verified technical issue caused directly by NaijaFunded that prevents a customer from accessing a purchased service, appropriate corrective action or a refund may be considered where applicable.
Processing Time
Approved refunds may require several business days to be processed. The exact timeframe may depend on payment providers, banks, and other third-party financial institutions.
Chargebacks
Customers are encouraged to contact our support team before initiating a chargeback. Unauthorized or fraudulent chargebacks may result in account suspension and further investigation.
Requesting a Refund
Refund requests must be submitted through our official support channels with sufficient information to identify the transaction and explain the reason for the request.
Policy Updates
NaijaFunded reserves the right to modify this Refund Policy at any time. Any updates will become effective upon publication on the platform.